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Family Support Worker


Lynn Catterall

I’d like to introduce myself – for those who do not know me, I like to be known as Lynn. I have been at St Augustine’s school since March 2015. My working hours are 8.30am – 4pm Mon- Thursday & Fri 8.30am – 1pm, although I am flexible. I do have an open door policy, although it is better to make an appointment to be sure I am available. I can see you in school or at home.


My contact details are:
School number:  01772 253851 (option 2)
Mobile number:  07903645341


I have a vast amount of experience/ knowledge/ skills that are beneficial to supporting families. My current role as Family Support Worker involves many aspects. Here are just some:

  • To support parents/pupil with any educational, behavioural, well- being or other concerns that they may have
  • To support parents with benefit, debt or housing issues
  • To support families where a child has attendance and punctuality issues
  • To refer families on to other people/agencies who can help them e.g. The Key Family Support, Barnados, etc


I am trained in:

  • behaviour management
  • delivering parenting programs
  • direct group work with children and parents
  • Special Educational Needs
  • family mediation
  • and these are just some!


All support and advice is confidential. Although I do not have all the answers, I can assist and support you to find a solution. Sometimes parents just need someone to talk, to off load and I am here.

Parenting is a challenging role and can often be stressful, I know I’m a mum and I’ve been there!

Useful websites for help or advice: